Below is a long-ish Terms of Use page for Chester’s Coffee Roasters. This is written as website copy and should be checked by the business owner or a legal professional before publishing. UK distance selling rules usually give online customers cancellation rights, but there are exceptions for certain items, including perishable goods and sealed items that cannot be returned once opened for hygiene reasons.
Terms of Use
Welcome to the Chester’s Coffee Roasters website. These Terms of Use set out the terms and conditions for using our website, browsing our products and placing an order through our online shop.
By using this website, you agree to these Terms of Use. If you do not agree with any part of these terms, please do not use our website.
1. About Chester’s Coffee Roasters
Chester’s Coffee Roasters sells freshly roasted coffee and related products to customers within the United Kingdom. Our website allows customers to browse our coffee range, learn more about our coffee origins and place orders online.
Throughout these terms, “we”, “us” and “our” refer to Chester’s Coffee Roasters. “You” and “your” refer to the customer, visitor or user of this website.
2. Using Our Website
You may use our website for lawful purposes only. You must not use this website in any way that could damage, disable, overload or impair the website, interfere with another user’s experience, or attempt to gain unauthorised access to any part of the website, server or systems connected to it.
You must not copy, misuse or reproduce any content from this website without our written permission.
3. Product Information
We do our best to ensure all product descriptions, images, prices, tasting notes and availability details are accurate and up to date. However, small variations may occur, especially with freshly roasted coffee and natural products.
Coffee flavour can vary depending on origin, roast profile, grind size, brewing method, water quality and storage. Tasting notes are provided as a guide and may not be experienced in exactly the same way by every customer.
We reserve the right to update, change or remove products from the website at any time without notice.
4. Prices and Payment
All prices shown on our website are displayed in pounds sterling. Delivery charges, where applicable, will be shown at checkout before you complete your order.
Payment must be made in full at the time of placing your order. Your order will not be processed until payment has been successfully received.
We reserve the right to change our prices at any time, but any changes will not affect orders that have already been accepted.
5. Orders and Acceptance
When you place an order through our website, you will receive an order confirmation by email. This confirms that we have received your order, but it does not mean your order has been accepted.
We reserve the right to refuse or cancel an order if there is an issue with product availability, payment, pricing, delivery details or suspected misuse of the website.
If we are unable to fulfil your order, we will contact you and arrange a suitable solution, such as a replacement product, delayed dispatch or refund.
6. Delivery
We currently deliver to addresses within the United Kingdom only. We do not currently offer international delivery.
Orders are prepared and dispatched as quickly as possible. Estimated delivery times are provided as a guide only and may vary during busy periods, bank holidays, seasonal promotions or due to delays outside our control.
Please ensure your delivery address is correct when placing your order. We cannot be responsible for failed or delayed deliveries caused by incorrect or incomplete address details.
7. Fresh Coffee and Storage
Our coffee is packed carefully to help protect freshness, flavour and aroma during delivery.
Once your coffee arrives, we recommend storing it in a cool, dry place, away from direct sunlight, moisture and strong odours. Coffee should be resealed properly after opening and enjoyed within the recommended period for the best flavour.
8. Returns, Cancellations and Refunds
As coffee is a fresh food product, we are unable to accept returns for opened coffee bags or products that have been used.
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and clear photos of the issue. Once reviewed, we will arrange a suitable solution, which may include a replacement or refund where appropriate.
For unopened and unused items, please contact us before returning anything. Items must be returned in their original condition and packaging. Return postage costs may be the customer’s responsibility unless the item is faulty, damaged or incorrect.
Approved refunds will be processed back to the original payment method.
9. Allergens and Product Suitability
Our coffee products are intended for general consumption. If we sell any flavoured coffee, food items, gift boxes or additional products in the future, allergen information will be provided where relevant.
Customers are responsible for checking product information before purchasing. If you have allergies, intolerances or specific dietary requirements, please contact us before placing an order.
10. Website Content
All content on this website, including text, images, graphics, logos, product descriptions, page layouts and branding, belongs to Chester’s Coffee Roasters or has been used with permission.
You may view and use the website for personal shopping and information purposes only. You must not reproduce, distribute, edit, copy or commercially exploit any website content without our written permission.
11. Offers, Discounts and Promotions
From time to time, we may offer discounts, promotional codes, seasonal offers or limited-time deals.
Promotions may be subject to additional terms, such as expiry dates, minimum spend requirements or product exclusions. We reserve the right to change, withdraw or cancel promotions at any time.
Discount codes cannot usually be applied retrospectively to orders that have already been placed.
12. Account and Customer Information
If customer accounts are available on our website, you are responsible for keeping your login details secure. You must not share your account details with anyone else.
You are responsible for ensuring the information you provide is accurate and up to date, including your name, email address, billing address and delivery address.
We may suspend or close accounts where we suspect misuse, fraud or breach of these Terms of Use.
13. Privacy and Personal Data
We take your privacy seriously. Any personal information you provide through our website will be handled in line with our Privacy Policy.
This may include information such as your name, email address, delivery address, billing details and order history. We use this information to process orders, manage customer service enquiries and improve our website experience.
14. Third-Party Links
Our website may include links to third-party websites, payment providers, delivery services or social media platforms.
These websites are not controlled by Chester’s Coffee Roasters. We are not responsible for their content, privacy practices, terms or availability. You should review the terms and policies of any third-party website you visit.
15. Limitation of Liability
We aim to keep our website running smoothly and securely, but we cannot guarantee that it will always be available, error-free or uninterrupted.
We will not be liable for any loss or damage caused by website downtime, technical issues, delays, viruses, unauthorised access or events outside our reasonable control.
Nothing in these terms limits or excludes any legal rights you may have as a consumer.
16. Changes to These Terms
We may update these Terms of Use from time to time. Any changes will be posted on this page.
By continuing to use our website after changes have been made, you agree to the updated terms. We recommend checking this page occasionally to stay informed.
17. Contact Us
If you have any questions about these Terms of Use, your order, delivery, returns or anything else, please contact the Chester’s Coffee Roasters team and we’ll be happy to help.
Chester’s Coffee Roasters
Email: info@chesterscoffeeroasters.co.uk
Phone: 07729 387 373
Address: Chester’s Coffee Roasters, 3 King St, Stirling, FK8 2LD
