Below is a long-ish Privacy Policy for Chester’s Coffee Roasters. It is written for a UK e-commerce coffee website. The ICO says privacy notices should clearly explain what personal information is collected, why it is used, how long it is kept and who it may be shared with.
Privacy Policy
At Chester’s Coffee Roasters, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order, contact us or interact with our online services.
By using our website, you agree to the collection and use of information in line with this Privacy Policy.
1. Who We Are
Chester’s Coffee Roasters is an online coffee retailer selling freshly roasted coffee and related products to customers within the United Kingdom.
In this policy, “we”, “us” and “our” refer to Chester’s Coffee Roasters. “You” and “your” refer to visitors, customers and users of our website.
Business Name: Chester’s Coffee Roasters
Email: info@chesterscoffeeroasters.co.uk
Phone: 07729 387 373
Address: Chester’s Coffee Roasters, 3 King St, Stirling, FK8 2LD
2. What Information We Collect
We may collect personal information when you use our website, place an order, create an account, subscribe to our mailing list, contact us or interact with our services.
This may include:
Your name
Your email address
Your phone number
Your billing address
Your delivery address
Your order details
Your payment status
Your account login details, if accounts are available
Your communication history with us
Your marketing preferences
Your IP address
Your browser type and device information
Information about how you use our website
We only collect information that is necessary for running our website, processing orders, providing customer support, improving our services and communicating with you.
3. How We Use Your Information
We use your personal information to:
Process and fulfil your orders
Send order confirmations and delivery updates
Respond to customer service enquiries
Manage your customer account, where applicable
Process returns, refunds or order issues
Send marketing emails, where you have opted in
Improve our website, products and customer experience
Monitor website performance and security
Prevent fraud, misuse or unauthorised activity
Comply with legal, tax and accounting obligations
We will not sell your personal information to third parties.
4. Lawful Basis for Using Your Information
Under UK data protection law, we must have a lawful basis for using your personal data. These may include:
Contract
We use your information to process and deliver your order, take payment, provide updates and manage customer service.
Consent
We may use your consent to send marketing emails or newsletters. You can withdraw your consent at any time.
Legal Obligation
We may need to keep certain information for tax, accounting, business record or legal purposes.
Legitimate Interests
We may use your information to improve our website, prevent fraud, respond to enquiries, manage customer relationships and understand how customers use our services.
5. Payment Information
Payments made through our website are processed securely by our payment provider. We do not store full card details on our website.
Your payment provider may collect and process payment information in line with its own privacy policy and security procedures.
6. Delivery and Order Fulfilment
To send your order, we may share relevant delivery information with delivery companies or fulfilment partners. This may include your name, delivery address, email address and phone number where needed for delivery updates.
This information is only shared where necessary to complete your order.
7. Marketing Emails
If you choose to join our mailing list, we may send you updates about new coffee releases, offers, promotions, seasonal products, brewing tips and Chester’s Coffee Roasters news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
We will only send marketing emails where we have permission to do so, or where allowed by law.
8. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and support e-commerce functionality.
Cookies may help us understand which pages are visited, how customers move around the website and how we can improve the shopping experience.
You can usually control or disable cookies through your browser settings. Some cookies may be essential for the website to function properly, such as basket, checkout and account features.
9. Analytics
We may use analytics tools to understand how visitors use our website. This may include information such as page views, traffic sources, device type, browser type and general website behaviour.
Analytics information helps us improve our website, product pages, user experience and marketing activity.
Where possible, analytics data is used in an aggregated or anonymised way.
10. Who We Share Your Information With
We may share your personal information with trusted service providers who help us operate our website and fulfil customer orders.
This may include:
Website hosting providers
E-commerce platform providers
Payment processors
Delivery and courier services
Email marketing platforms
Analytics providers
IT support providers
Professional advisers, such as accountants or legal advisers
Law enforcement, regulators or authorities where required by law
We only share information where necessary and expect third-party providers to handle your data securely.
11. How Long We Keep Your Information
We only keep your personal information for as long as necessary.
Order information may be kept for accounting, tax and legal record purposes. Customer service messages may be kept for as long as needed to resolve enquiries and maintain business records. Marketing information will be kept until you unsubscribe or ask us to remove it.
If we no longer need your personal information, we will delete it, anonymise it or securely store it in line with legal requirements. The ICO advises that privacy notices should explain retention periods or the criteria used to decide how long data is kept.
12. How We Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
This may include secure website technology, restricted access, password protection, secure payment processing and working with reputable service providers.
No online system can be guaranteed to be completely secure, but we aim to protect your information with appropriate safeguards.
13. Your Data Protection Rights
Under UK data protection law, you have rights over your personal information. These may include:
The right to be informed about how your data is used
The right to access the personal information we hold about you
The right to ask us to correct inaccurate or incomplete information
The right to ask us to delete your personal information
The right to restrict how we use your information
The right to object to certain types of processing
The right to data portability
The right to withdraw consent where we rely on consent
The right to complain to the Information Commissioner’s Office
The ICO lists these as key rights individuals may have in relation to personal data.
14. How to Contact Us About Your Data
If you would like to access, update, correct or delete your personal information, or if you have any questions about this Privacy Policy, please contact us.
Email: info@chesterscoffeeroasters.co.uk
Phone: 07729 387 373
Address: Chester’s Coffee Roasters. 3 King St, Stirling, FK8 2LD
We may need to verify your identity before responding to certain requests.
15. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.
16. Links to Other Websites
Our website may include links to other websites, such as payment providers, delivery services, social media platforms or partner websites.
We are not responsible for the privacy practices, content or policies of third-party websites. Please read their privacy policies before sharing personal information with them.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or business operations.
The updated version will be posted on this page. We recommend checking this page occasionally to stay informed.
Last updated: June 2026
